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installation failed
lilstitch
#1 Posted : Thursday, July 31, 2014 11:14:58 AM(UTC)
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Location: lilstitch

I have tried to install a brand new download of this game and it gives me an error that contains 0xc0000018. I have installed other Hoyle games on this system and have not had a problem. this is the only one that does not uninstall software to reinstall it. Is there a bug that you need to fix?
TMLFAN4LIFE
#2 Posted : Sunday, August 03, 2014 8:08:53 PM(UTC)
TMLFAN4LIFE

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Location: Hayward,CA

Originally Posted by: lilstitch Go to Quoted Post
I have tried to install a brand new download of this game and it gives me an error that contains 0xc0000018. I have installed other Hoyle games on this system and have not had a problem. this is the only one that does not uninstall software to reinstall it. Is there a bug that you need to fix?



Please be aware that support is only provided on these forums and that technical support via email is no longer possible.

If you are having download issues I sugggest the following :

Click here : http://support.encore.com/ordersupport/

And then choose " Download Information "

I would read the tips and hints in that section and see if it helps any.

Also , many of our customers mistake the term " download " for the term "install" and if this is the case and you have a CD version, please use the following link to troubleshoot the installation process of the CD : http://support.encore.co...enericcleaninstall.aspx

We may have other hints and tips for you as well at http://forums.encoreusa.com/tt.asp?forumid=165

If this order was a download off the internet ( meaning a file and not a disk) then you have 30 days from purchase to get a refund. Please see our refund policy here : http://support.encore.co...merservice/refunds.aspx

Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
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