logo

Our forum has been moved to a new system. If you previously had an account you will need to create a new account using the same username and email address. Do not use the 'Forgot Password Feature'

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Casino 2012 will not run!
mikeyg45
#1 Posted : Tuesday, January 31, 2012 1:21:24 PM(UTC)
Rank: Member

Groups: Registered
Joined: 1/31/2012(UTC)
Posts: 1

I bought and downloaded Casino 2012 and after installing and starting the game the create character screen came up, asked for a name then shut down. Have been in touch with tech support, uninstalled and re-installed after being given another download. All with the same result. Keep getting an error code of s1023. Does anybody have any idea what this might be? I need help since it looke like I will not be refunded my purchase price.
Brandy redux
#2 Posted : Tuesday, January 31, 2012 2:33:35 PM(UTC)
Brandy redux

Rank: Member

Groups: Registered
Joined: 10/15/2008(UTC)
Posts: 336
Location: Idaho

Hi mikeyg45,

Since this is only a user-to-user forum, and since Encore Technical Support never monitors this forum, this is not the best place to request advice for a Technical Support problem.

And, as can be seen in this "Forum Rules & Guidelines" FAQ

http://forum.hoylegaming...st1545_Forum-Rules.aspx

Encore has requested that moderators keep the forums clean by modifying and/or deleting any posts which contain Software gripes or gripes about Encore or Broderbund. So, it was necessary for me to edit out a portion of your message.

When I conducted a Google search on your s1023 error message, I discovered that that error message is not connected with the Hoyle software at all. Instead, that error message is connected with the DirectX which is installed before Hoyle Casino 2012 is installed.

To fix that problem, I would advise you to do this:

First, please note that the following instructions are for PCs only. If you are using a MAC, please let me know.

1. Click on the link below

http://forum.hoylegaming...Windows-7.aspx#post3917

then follow the directions in that FAQ for performing a thorough uninstall of Hoyle Casino 2012.

2. Click on the link below

http://forums.encoreusa....e=1&key=ꌸ

then follow the directions in that FAQ for creating a dxdiag.txt file. However, instead of saving the file to the hard drive, simply look at the bottom of the 'System Information' section to see which version of DirectX is installed on your computer.

If you see that you DO have DirectX 9 or newer installed on your hard drive, all you should have to do is to perform the 'clean' install which is recommended below.

If you see that you DO NOT have DirectX 9 or newer installed on your hard drive, please click on the link below

http://www.microsoft.com...isplaylang=en&id=35

to download and install the recommended version of DirectX

Then, click on the link below

http://forum.hoylegaming...-XP-2000-Vista-Win7.aspx

and follow the directions in that FAQ for performing a 'Clean' install.

If you experience the same problem after you perform the 'clean' install, your only option, I'm afraid, would be to contact Technical Support again - and make sure that you mention the fact that you have been experiencing the error code of s1023.
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2011, Yet Another Forum.NET
This page was generated in 0.085 seconds.