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mace1138
#1 Posted : Friday, March 24, 2017 6:59:12 PM(UTC)
Rank: Member

Groups: Registered
Joined: 3/24/2017(UTC)
Posts: 1
Location: California

When I click the icon to open application, a window pops up stating "Do you want to allow this app from an unknown publisher to make changes to your device?" Then it shows the app as "updater.exe" and there are "Yes" and "No" buttons. I click "yes", box goes away, and nothing happens. When I go into the folder and click the "updater.exe" file, a different box pops up (as if I'm running setup or install), then the message "The update server could not be reached. Please try again later." and a "Finish" button. I click "Finish", box goes away, and nothing happens. I am using windows 10.

I did manage to find an appcrash report. Here is what it shows:

Version=1
EventType=APPCRASH
EventTime=131348681572500513
ReportType=2
Consent=1
UploadTime=131348681574300724
ReportIdentifier=50709133-10e1-11e7-9c01-c0cb38f2ab13
IntegratorReportIdentifier=12c7eee0-958d-4819-b258-e36372e33678
WOW64=1
NsAppName=Hoyle Casino.exe
AppSessionGuid=00002764-0002-0013-a42e-3910eea4d201
TargetAppId=W:00063a2ae11cc9b7ebd79150d646c79fab0f0000ffff!0000d9394c0b43047119a6117568a7d0f07d9c5c7666!Hoyle Casino.exe
TargetAppVer=2010//07//12:23:29:01!4d0377!Hoyle Casino.exe
BootId=4294967295
Response.BucketId=57ab86e6fc915d90680a6e69fb553376
Response.BucketTable=1
Response.LegacyBucketId=108533141164
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Hoyle Casino.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4c3ba53d
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNEL32.DLL
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.14393.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=57898ef6
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=00001000
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=42f3
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=42f335a321dcfe8269af85fb2e3f5275
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=c79c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=c79c39aa0448687a9630ba4460ce2c83
UI[2]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\Hoyle Casino.exe
UI[3]=Hoyle Casino.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\Hoyle Casino.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files (x86)\AVG\Av\avghookx.dll
LoadedModule[5]=C:\WINDOWS\System32\advapi32.DLL
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[10]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[11]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[12]=C:\WINDOWS\System32\user32.dll
LoadedModule[13]=C:\WINDOWS\System32\win32u.dll
LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[16]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[17]=C:\WINDOWS\System32\oleaut32.dll
LoadedModule[18]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[19]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[20]=C:\WINDOWS\System32\combase.dll
LoadedModule[21]=C:\WINDOWS\System32\wintrust.dll
LoadedModule[22]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[23]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[24]=C:\WINDOWS\System32\ole32.dll
LoadedModule[25]=C:\WINDOWS\System32\shell32.dll
LoadedModule[26]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[27]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[28]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[29]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[30]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[31]=C:\WINDOWS\System32\shcore.dll
LoadedModule[32]=C:\WINDOWS\System32\profapi.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\SHFolder.dll
LoadedModule[34]=C:\WINDOWS\System32\psapi.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\VERSION.DLL
LoadedModule[36]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[37]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[38]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.14393.447_none_5507ded2cb4f7f4c\COMCTL32.DLL
LoadedModule[39]=C:\WINDOWS\System32\COMDLG32.DLL
LoadedModule[40]=C:\WINDOWS\SYSTEM32\MSIMG32.DLL
LoadedModule[41]=C:\WINDOWS\SYSTEM32\WININET.DLL
LoadedModule[42]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[43]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\olepro32.dll
LoadedModule[45]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[47]=C:\WINDOWS\System32\coml2.dll
LoadedModule[48]=C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9268_none_d08e1538442a243e\MSVCP80.dll
LoadedModule[49]=C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9268_none_d08e1538442a243e\MSVCR80.dll
LoadedModule[50]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[51]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\OpenAL32.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[54]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\FColladaU.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\d3dx9_35.dll
LoadedModule[56]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\freetype6.dll
LoadedModule[57]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\zlib1.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[59]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\DevILUT.dll
LoadedModule[60]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\DevILU.dll
LoadedModule[61]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\DevIL.dll
LoadedModule[62]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\libpng.dll
LoadedModule[63]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\LibJpeg.dll
LoadedModule[64]=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\zlib.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[66]=C:\WINDOWS\system32\propsys.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\DINPUT.DLL
LoadedModule[68]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[69]=C:\WINDOWS\System32\SETUPAPI.DLL
LoadedModule[70]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
LoadedModule[72]=C:\WINDOWS\SYSTEM32\wdmaud.drv
LoadedModule[73]=C:\WINDOWS\SYSTEM32\ksuser.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[76]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\msacm32.drv
LoadedModule[78]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\midimap.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[83]=C:\WINDOWS\System32\NSI.dll
LoadedModule[84]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[86]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\pcacli.dll
LoadedModule[90]=C:\WINDOWS\System32\sfc_os.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Hoyle Casino.exe
AppPath=C:\Program Files (x86)\Encore\Hoyle Casino Games 2011\Hoyle Casino.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=A5B5EE4AD8B5EF4F5420F1FC53CFB029
MetadataHash=-707948671

Thank you very much.

TMLFAN4LIFE
#2 Posted : Monday, March 27, 2017 5:51:36 AM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Are you running Windows 8.1 or Windows 10? You may encounter difficulty running the game due to the way the components work within the program. Currently there is no fix for this issue.
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
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