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Game hangs at startup screen and will not lanuch
ldesle
#1 Posted : Friday, May 09, 2014 6:57:39 AM(UTC)
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Have tried uninstalling and reinstalling still will not run.
TMLFAN4LIFE
#2 Posted : Friday, May 09, 2014 3:09:51 PM(UTC)
TMLFAN4LIFE

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Originally Posted by: ldesle Go to Quoted Post
Have tried uninstalling and reinstalling still will not run.


Hello idsele,

I'm very sorry to hear that your product is not running.

I'd like to get a better understanding for your problem. What version of Windows are you running, and are you running our download version or disk version?
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
ldesle
#3 Posted : Friday, May 09, 2014 7:45:55 PM(UTC)
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Windows XP the download version, tried to install the patch, and it said I already had the latest version.
TMLFAN4LIFE
#4 Posted : Saturday, May 10, 2014 10:27:37 AM(UTC)
TMLFAN4LIFE

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Okay. Can you explain to me what you mean when you say a game cannot run? Do you get any error messages, or do you double click and the game does nothing when you run the shortcut?
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
ldesle
#5 Posted : Thursday, May 15, 2014 7:44:02 AM(UTC)
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It hangs at the loading screen with the Parrots. The IGT symbol continues to spin, but it never goes any further.
TMLFAN4LIFE
#6 Posted : Thursday, May 15, 2014 3:39:13 PM(UTC)
TMLFAN4LIFE

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I seen this behavior on my Netbook - But its a much lower end system and the game specifically looks for a 2.4ghz processor.

How long have you waited for your game to load? Some systems may take up to 2 or more minutes in rare instances.
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
ldesle
#7 Posted : Friday, May 16, 2014 6:57:47 AM(UTC)
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up to 15 minutes. It was running fine for a couple of days and then quit.
TMLFAN4LIFE
#8 Posted : Saturday, May 17, 2014 6:54:19 AM(UTC)
TMLFAN4LIFE

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When you removed the game, did you check to see if any folders remained ?

Try removing the game once more. This time check to see if there is a folder left over.

Look in c:/Program Files/

And see if an IGT Slots Folder exists in there. If it does after removing the program, throw it in the recycle bin and then try again to reinstall.
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
ldesle
#9 Posted : Monday, May 19, 2014 11:25:53 AM(UTC)
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Uninstalled game used CCleaner to clean the registry, located the old folder and deleted it and permanently deleted it fron the recycle bin. Reinstalled the program. The IGT symbol stopped spinning and then began spinning again without launching the program. Let it try for 10 minutes with no change. Interestingly it did not ask for me to reinstall the key and it did not install the C++ file.
TMLFAN4LIFE
#10 Posted : Monday, May 19, 2014 11:41:26 AM(UTC)
TMLFAN4LIFE

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Very sorry to hear that your game is still not working.

I'm out of ideas so I'm going to have to refer you to our support department, they can help you better.

http://support.encore.co...frm.aspx?product_id=3409
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
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#11 Posted : Wednesday, April 25, 2018 10:51:14 AM(UTC)
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