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purchased 3 games special
graysherryld@yahoo.com
#1 Posted : Thursday, December 20, 2012 8:11:48 AM(UTC)
Rank: Member

Groups: Registered
Joined: 12/20/2012(UTC)
Posts: 1
Location: Solomon, Kansas


I purchased the 3 game special Sunday and I only receive the board games. I would like to know how to receive the other 2.

Thanks Sherryl
TMLFAN4LIFE
#2 Posted : Thursday, December 20, 2012 8:46:22 AM(UTC)
TMLFAN4LIFE

Rank: Site Admin

Groups: Registered, Administrators
Joined: 10/15/2008(UTC)
Posts: 461
Location: Hayward,CA

Good morning Sheryl and welcome to the forums, I would be happy to answer your question :)

Did you purchase a download copy of the game, or did you get a boxed copy of the game?

If anything is missing from your order, make sure you have your order receipt and follow this link : http://support.encore.com/ordersupport/ to send an email and notify them of the inconsistency in your order and they would be happy to help you.

Unfortunately, on these forums we are not equipped to handle order support. I am just a volunteer moderator and not employed with Encore / Broderbund / Hoyle so I can't be of much assistance other then the information I provided.

I do wish you and your family a very Merry Christmas and I hope support can sort out your order soon. If you do have functionality concerns about your product after you get this situated, please feel free to use these forums anytime and I would be more then happy to assist you with it.

Good Luck!
Jason Carver
Community Support at Encore Software.
http://forums.encoreusa.com
http://forums.hoylegaming.com
Official Tech Support : http://support.encore.com
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